bj999 Privacy Policy
This document clearly explains how important your personal information is to us. Everything from data collection to storage and use is described in detail below.
Table of Contents
Introduction and Scope
bj999 (referred to in this document as "we", "the platform", or "the service") operates an online gaming and betting platform for users in Bangladesh. This privacy policy describes how the personal information you provide when using the bj999 website or registering for the service is collected, used, protected, and where necessary, shared with third parties.
This policy applies to all services provided through the bj999login.cam domain, mobile applications, and related channels. By using our services, you are considered to have agreed to the terms of this policy. To learn about the general terms of use of the service, please read our Terms and Conditions, which detail the mutual responsibilities of you and us.
Scope of Data Collection
bj999 collects only the information needed to provide the service, manage accounts, and ensure user security. The types of information we may collect are listed below:
2.1 Identity Information
- Full name
- Date of birth
- National ID or passport number (for identity verification)
- Copy of photo identity document
2.2 Contact Information
- Mobile number
- Email address
- Residential address (up to country and division level)
2.3 Financial Information
- bKash, Nagad, Rocket, or bank account numbers — only for processing deposits and withdrawals
- Transaction history and amounts
2.4 Technical Information
- IP address
- Browser type and version
- Device identification details
- Session duration and page visit logs
How Data Is Collected
bj999 collects your information in three main ways:
3.1 Information Provided Directly
What you fill in or send directly when creating an account, logging in, depositing, withdrawing, or contacting support.
3.2 Automatically Collected Information
While you use the platform, our servers, cookies, and analytics tools automatically record technical information. This includes details about your device and browser, IP address, and session activity.
3.3 Information Received from Third Parties
Some information may be received indirectly through payment processors, fraud prevention services, or identity verification providers, and is used solely to ensure the security of your account and the validity of transactions.
Purpose of Data Use
bj999 uses your personal information for the specific purposes listed below. It is not used for any purpose beyond these:
- To create, verify, and manage accounts
- To process deposit and withdrawal transactions
- To prevent fraud, money laundering, and unauthorised access
- To provide customer support — 24/7 service via live chat and email
- To maintain records of your betting and gaming activity
- To resolve technical issues and improve the platform
- To correctly deliver bonuses and promotional benefits
- To determine your level and benefits under the VIP programme
- To analyse your preferences and habits in order to improve service quality
We do not sell your information to third parties for advertising purposes without your consent.
Data Disclosure and Third Parties
In certain circumstances bj999 may share your information with selected third parties:
5.1 Payment Service Providers
Necessary information is shared with the relevant payment gateways to complete transactions via bKash, Nagad, Rocket, and bank transfer. These providers follow their own privacy policies and are legally bound to protect the confidentiality of your information.
5.2 Identity Verification Services
Limited information may be exchanged with identity verification providers for account verification and fraud prevention.
5.3 Legal Obligations
If bj999 is required to disclose information due to a court order, a valid request from a government authority, or a legal obligation, it will do so. However, in such cases we will provide only the specific information requested, nothing more.
5.4 Game Software Providers
Game studios whose software is used on the platform — including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe — can view the results and bet history for the relevant games. However, they do not have access to your full identity information.
We do not sell your information to any advertising networks or data brokers.
Cookies and Tracking Technologies
The bj999 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the site's functionality and the user experience.
6.1 Essential Cookies
These cookies are essential for maintaining login state, managing security tokens, and handling necessary functions during a session. Disabling them will prevent the service from working properly.
6.2 Analytical Cookies
Analytical cookies are used to understand which pages users visit most, how long they stay, and where they encounter problems. This information is aggregated and does not identify any specific individual.
6.3 Cookie Control
You can disable or delete cookies from your browser settings. However, this may limit the functionality of some features.
Data Storage and Security
bj999 follows industry-standard technologies and practices to keep your personal information secure:
- All data transfers are secured through SSL (Secure Socket Layer) encryption
- Stored data is kept on encrypted servers where unauthorised access is strictly controlled
- Passwords are never stored directly — only encrypted hashes are retained
- System access is limited to the minimum number of staff required and every access is logged
- Regular security audits and vulnerability assessments are carried out
7.1 Data Retention Period
Your information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period for legal obligations, dispute resolution, or fraud prevention purposes.
If a data security issue arises, bj999 will promptly notify you and take the necessary steps.
User Rights
As a registered user of bj999, you have certain important rights regarding your own personal information:
8.1 Right to Access Your Data
You can find out at any time what information bj999 holds about you. Contact the support team to do so.
8.2 Right to Correct Your Data
If any information we hold about you is incorrect, you may request a correction. Once verification is complete, the information will be updated.
8.3 Right to Request Deletion
After closing your account, you may request that information beyond what is legally required to be retained be deleted. However, ongoing legal matters or mandatory retention requirements will take priority.
8.4 Right to Data Portability
You may request a copy of your account information and transaction history in a structured format.
8.5 Right to Opt Out of Marketing Communications
You may unsubscribe from promotional emails or messages at any time. Use the "unsubscribe" link in the email or notify the support team.
Our Responsible Gaming policy contains information about account controls and self-exclusion, which complements your data protection rights.
Protection of Minors
All bj999 services are for persons aged 21 or over only. Use of this platform by minors is strictly prohibited.
We do not intentionally collect any personal information from persons under 18. If it becomes known that a registered user is under 21, that account will be suspended immediately and steps will be taken to delete the collected information.
If you suspect a minor is using the platform, please notify the support team. Learn more about the platform's values and social responsibility on our About Us page.
Policy Changes
bj999 reserves the right to update this privacy policy as needed. When changes are made, the "Last Updated" date at the top of the page will be revised.
For significant changes, advance notice will be sent to your registered email or mobile number. Continued use of the platform after changes have been made will be considered acceptance of the revised policy.
If you have any questions about this policy or the protection of your information, use the contact details listed in the section below.
Contact Us
For any matter relating to the privacy policy, your personal information, or your rights, contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.
Live Chat: Use the live chat option directly on any page of the platform — available 24 hours a day
Email: [email protected]
For privacy-related requests, including "Privacy Request" in the subject line will help us respond faster.